External Privacy Policy

This privacy policy sets out how Norclad uses and protects any information that you give Norclad.

Norclad is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement.

Norclad may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

The controller for UK data protection laws is Norclad, Unit A Third Way, Avonmouth, Bristol BS11 9YH.

Data protection principles

processed lawfully, fairly and in a transparent manner,
processed for specified, explicit and legitimate purposes,
adequate, relevant and limited to what is necessary,
accurate and kept up-to-date,
kept for no longer than is necessary, and
processed in a manner than ensures appropriate security.

Information you give to us

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

How we collect your personal information

Via telephone or email communication
From meeting with you
Filling in the enquiry form on our website
We may also collect personal information about you from third parties such as Barbour ABI
Giving us your business card
Receiving your instruction to provide you a service
We may obtain personal information via automated technology when you interact with our website by using cookies, server logs and other similar technology.

How we use your personal information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

You have given us consent
We need to perform a contract we are about to enter into, or have entered into with you
Where it is necessary for our third party’s legitimate interest and your interests and rights do not override those interests, or
Where we need to comply with legal or regulatory obligation

Purposes for which we will use your personal information

We (the employees and directors of Norclad) require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
we will only use your information for the purpose (s) for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

How long we will store your personal information

We will use/store your data for as long as it is necessary for our legitimate business interests, or such earlier time as you ask us to stop.

We will use/store your data for as long as it is necessary for the performance of the contract between you and ourselves

What if you cannot or will not provide us with your personal information

We will be unable to fulfill our contractual requirements with you

We only share your personal information with the parties set out below:

Professional advisers
Other parties in relation to the service we are providing you (eg our credit insurers Nexus CIFS Limited, transport companies, timber suppliers who deliver to you directly)

Where we store your personal information / safeguards

Your personal information will be stored on our local network and/or in the cloud. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie Policy of www.timbercladdingsolutions.co.uk

Cookies consist of portions of code installed in the browser that assist the Owner in providing the service according to the purposes described. Some of the purposes for which the Cookies are installed may also require the User’s consent.

Technical Cookies and Cookies serving aggregated statistical purposes

· Activity strictly necessary for the functioning of the service

This Application uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of the same, for example in relation to the distribution of traffic.

· Activity regarding the saving of preferences, optimization, and statistics

This Application uses Cookies to save browsing preferences and to optimize the User’s browsing experience. Among these Cookies are, for example, those to set the language and the currency or for the management of first party statistics employed directly by the Owner of the site.

Other types of Cookies or third-party tools that might use them

Some of the services listed below collect statistics in aggregated form and may not require the consent of the User or may be managed directly by the Owner – depending on how they are described – without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

· Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.